MB-230 PDF QUESTION - HIGH-QUALITY MICROSOFT EXAM MB-230 FLASHCARDS: MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT

MB-230 PDF Question - High-quality Microsoft Exam MB-230 Flashcards: Microsoft Dynamics 365 Customer Service Functional Consultant

MB-230 PDF Question - High-quality Microsoft Exam MB-230 Flashcards: Microsoft Dynamics 365 Customer Service Functional Consultant

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The third and last format is the MB-230 desktop practice exam software form that can be used without an active internet connection. This software works offline on the Windows operating system. The practice exams benefit your preparation because you can attempt them multiple times to improve yourself for the Microsoft Dynamics 365 Customer Service Functional Consultant Professional-Cloud-Developercertification test. Our MB-230 Exam Dumps are customizable, so you can set the time and questions according to your needs.

To be eligible to take the MB-230 exam, individuals must have a working knowledge of the Dynamics 365 platform, as well as experience in customer service operations. MB-230 exam is ideal for professionals who are seeking to enhance their skills in customer service management, and who want to demonstrate their proficiency in the Microsoft Dynamics 365 platform. Passing the MB-230 exam validates an individual’s expertise in customer service management, and demonstrates their commitment to ongoing professional development.

Microsoft MB-230 Certification Exam is a great way to demonstrate your expertise in customer service management and enhance your career opportunities. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized by employers worldwide and can help you stand out in a competitive job market. By passing the MB-230 exam, you can prove that you have the skills and knowledge required to design and implement effective customer service solutions using Microsoft Dynamics 365 Customer Service.

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Exam Microsoft MB-230 Flashcards, MB-230 Exam Dumps Pdf

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q150-Q155):

NEW QUESTION # 150
A user named User1 creates a knowledge base article. No other action has been taken.
User! must modify the article.
You need to direct User1 to the view where the article is displayed.
To which view should you direct User1?

  • A. Unapproved Articles
  • B. Inactive Articles
  • C. Scheduled Articles
  • D. Draft Articles

Answer: D


NEW QUESTION # 151
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An electrical engineering company is implementing Dynamics 365 Customer Service.
Engineers schedule work in one-hour blocks.
Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that some block.
Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block.
You need to configure the fulfillment preference to meet the requirements.
Proposed solution: Create a timegroup with the preference setting of one hour.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: A

Explanation:
Explanation
Time groups enable schedulers to search and view results as blocks of time when using the schedule assistant.
Typical examples include mornings, afternoon, nights, and 2-hour windows. Unlike intervals, time groups do not dictate the start time of subsequent bookings. Time groups organize results, but leave the start time/arrival time as-is, based on the particular resource's schedule.
Instead: Proposed solution: Create a fulfillment record and set the interval to one hour.
Note: Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows.
By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource's availability shows as 11:00 AM. This makes it simpler for the scheduler to view and understand availability and communicate it to the customer.
Intervals
Intervals display schedule assistant results in neat time slots that dictate start time of subsequent bookings.
When configured as 30-minute intervals, the schedule assistant will display a resource available at 9:27 AM as available at 9:30 AM and will book the start time (arrival time) for 9:30 AM. This includes travel time for onsite requirements and work orders, meaning travel time will begin before 9:30 AM, and a field resource will arrive and start work at 9:30 AM.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups


NEW QUESTION # 152
You need to configure entitlements for contracts.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Box 1: 25
Customers must have contracts that allow them to call Lamna Healthcare 10 times a year for help.
In addition to the 10 free calls, customers must be able to send 15 emails a year for support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 2: Entitlement Channel
The Entitlement Channel section specifies the support channel through which the customer can reach the organization and seek support.
Use this section to define the channels your customers are entitled to and track the customer support term for each channel. For example, you can add phone and email as the channels through which you'll offer support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 3: Auto-calculate
The remaining term is auto-calculated and shows the total number of hours or cases remaining for the customer's entitlement.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom


NEW QUESTION # 153
You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.

  • A. Display the most recent version of the data always.
  • B. Implement custom visualizations.
  • C. Use a file that is stored in Microsoft OneDrive as a data source.
  • D. Use iframes to display content

Answer: A,D


NEW QUESTION # 154
A customer uses Dynamics 365 for Customer Service.
Customer service representatives must be able to create knowledge base articles.
You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuse


NEW QUESTION # 155
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